At Hygie Group Ltd, we are committed to protecting the privacy of our clients, employees, and website visitors. This Privacy Policy explains how we collect, use, store, and protect personal information in connection with our industrial and residential cleaning services.

1. Information Collected

We collect different types of information to provide our services, improve our website, and comply with our legal obligations. This includes:

a) Information provided directly by you:

• Name, email address, phone number, postal address: When you fill out forms on our website or contact us directly to request a quote or services.
• Payment details: Necessary to process payments for our services.

b) Information collected automatically: When you visit our website hygiegroupltd.com, some information may be automatically collected:

• IP address
• Browsing data (pages visited, time spent on the site)
• Device information (browser type, operating system)

2. Use of Information

We use your personal data to:

• Provide our services: Carry out industrial and residential cleaning, including house cleaning, carpet cleaning, window cleaning, as well as steam and pressure cleaning.
• Respond to your inquiries: Provide quotes, answer your questions, or schedule appointments.
• Improve our services: Analyze the use of our website and services to enhance quality and efficiency.
• Billing and payments: Manage your payments for our services.
• Comply with legal obligations: Retain certain information for accounting purposes or to meet legal requirements.

3. Sharing of Information

Your personal information is never sold to third parties. However, in some cases, we may need to share your data:

• Service providers: With third-party companies that help us provide our services (e.g., payment processing companies or data hosting platforms).
• Legal authorities: If necessary to comply with a legal obligation or protect our rights.

4. Data Security

We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, disclosure, alteration, or destruction. These measures include:

• Data encryption
• Firewalls
• Restricted access to personal information

5. Your Rights

As a resident of England, you have the following rights regarding your personal data:

• Access: You can request to view the personal information we hold about you.
• Correction: You can request the correction of any incorrect or incomplete information.
• Erasure: In certain circumstances, you can request the deletion of your personal data.
• Data portability: You can request a copy of your information in a machine-readable format.
• Objection: You can object to certain uses of your data, such as direct marketing.

To exercise these rights, please contact us at: contact@hygiegroupltd.com.

6. Data Retention

We will retain your personal information only as long as necessary to fulfill the purposes for which it was collected or to comply with legal obligations.

7. Cookies and Similar Technologies

We use cookies and similar technologies to improve your experience on our website. These technologies allow us to understand how you interact with our site and to personalize our content based on your preferences.

You can control or disable cookies by adjusting your browser settings, but this may limit some features of our site.

8. Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page and will take effect immediately. We encourage you to review this page regularly to stay informed of any updates.

9. Contact

If you have any questions about this Privacy Policy or the processing of your personal data, please contact us at:

• Email: contact@hygiegroupltd.com
• Address: Hygie Group Ltd,3 Victoria Road , London , England , W3 6HU